Questions and answers
What is AlphaTag?
A safety tag with a QR code for your car, bike or child. Anyone who scans it can alert you or call you, without either of you seeing the other's number.
Do I need to install an app?
No. Everything happens on WhatsApp.
Does the person who scans need an app or WhatsApp?
No. The tag opens a web page from any phone camera.
Will people see my phone number?
No. Alerts and calls go through AlphaTag, so neither side sees the other's number.
What happens after the first year?
It's ₹299 a year. We remind you on WhatsApp before it ends, and you can pay there.
What happens if I don't renew?
Everything stops 7 days after your year ends, including accident alerts and emergency contacts. It all starts again as soon as you renew.
I got a free trial tag. What happens after 3 months?
To keep it working, pay ₹499 for the first year, then ₹299 a year. If you don't pay when the trial ends, the tag stops working, emergency alerts included, until you pay.
My child is missing. What do I do?
Call 112 first. Then send "menu" on WhatsApp and report your child missing. Your emergency contacts and the school are told at once.
I bought a tag on Blinkit, Amazon, Zepto or Flipkart. How do I start?
Scan the QR on the tag with your phone camera, then send the PIN from the sealed card on WhatsApp.
Why is there a yearly fee?
Every masked call, WhatsApp alert and reminder costs money to send. The fee also pays for keeping your data secure and for real people to help you.
Can people call me again and again?
No. Calls through a tag are limited each day, week and month, and each call lasts at most 5 minutes.
I lost my tag. What now?
Send "menu" on WhatsApp and choose to replace your tag. The old tag stops working straight away.
Can I change my WhatsApp number?
Yes. Ask from your current number on WhatsApp and confirm from the new one. If you've lost your old phone, you'll need the account number we sent you when you activated your tag.
Which languages can I use?
English and 12 Indian languages. Choose yours on WhatsApp, or at the top of this page.
Is my data safe?
Your documents and medical details are encrypted, and only you and the people you choose can see your details. You can get a copy or delete your data any time on WhatsApp.
Can I manage my tags on this website?
Yes. Log in with your WhatsApp number to see your tags, change their details and add a new tag. Medical details and documents stay in WhatsApp, behind your data PIN.
How does Refer a friend work?
Log in to get your referral code and share it. A friend who activates a new AlphaTag with it gets ₹100 off their first renewal, and you get ₹50 off your next renewal.
How do I become a distributor or buy in bulk?
Fill in the short form on the distributor page. Our team will call you back.